Heidi Ross

Heidi began her tenure working as a medical secretary at CDC Mentor, and remained in that role for 10 years. She then transitioned to Heather Hill, where she spent two years before moving to East to focus on patient registration and insurance verification. After two years at East, she moved to Shaker where she began working as an administrative assistant to the Chief Operating Officer, a position she held for five years. From there she shifted to the Human Resources department before transitioning to her current role, supporting President and CEO, Gary Robinson, and the senior leadership team.

Over the course of 25+ years at CDC, Heidi’s greatest personal accomplishment is the pride she feels in all that she has learned along the way. In each phase of her career, she learned something that helps her in her current role. She learned the clinical side first; this helped her understand dialysis and the care of patients. She then learned more about the business side of things when working with insurance verification and interfacing with the business office. From there, she concentrated on employee relations and everything human resources could offer.

All of her stops along the way helped position her for success in her current role supporting the executive team. She states it makes her feel good when others use her as a resource because they know she will either have the answer or be able to direct them to the appropriate person to meet their needs. She says the knowledge she has gained throughout the years is what provides her the personal satisfaction to remain dedicated to CDC. She values the patients and her coworkers; it is the special friendships made throughout the years that she cherishes most.

Heidi also has a busy home life as the mom of a 23-year-old and an 11-year-old. While COVID has certainly affected the organization, it has also affected everyone’s personal life. While managing virtual meetings for the management team has its share of challenges, supervising her daughter’s virtual schooling has also been quite interesting. She is amazed at how quickly everyone has adapted to all the changes. Even though it is stressful, Heidi feels the team has pulled together to get through it.

Heidi highly recommends CDC to anyone who wants to be surrounded by great employees who care about the work that they do. At 19 years old, she really did not think about what it would be like to work in healthcare, but after all these years she could not see herself working anywhere else. It is satisfying to know that even though she may not encounter patients every day, it is still the patients that are the reason she comes to work. They drive her to do her best.

“Once I started working for CDC, I saw how much the company really valued the patients and how committed they were to their staff. I’ve worked with so many great people throughout the years, and being a team is what makes the difference.”

Although she credits her mom for telling her about the position, she credits all the people she has worked with for keeping her at CDC. They make her job rewarding.

“It’s crazy to think that when I applied for the job and got it, that it would take me this far. I’ve truly enjoyed my journey.”